The rental of a accommodation indicates the full acceptance of the terms and conditions of sale by the contracting parties. As such, the customer declares that they have read and accepted the present general terms and conditions of sale prior to confirming their booking.
Rental of accommodation: The descriptions, definitions of rental seasons, duration and periods of rental are detailed in the marketing brochure and on the website. The rental fee covers: accommodation rental, the people in the accommodation (according to capacity), ancillary costs (water, gas, electricity), a vehicle, access to the services at reception, the bivouac areas and free activities. Accommodation is fully equipped, linen and towels aren’t provided but can be rent.
Your accommodation must be returned clean and in its original condition at your departure. Accommodation is no-smoking. Accommodation is available from 4 pm on the day of arrival and must be vacated before 10 am on the day of departure. On the weekends outside of July and August, Bivouac nature can allow departure in the afternoon rather than at 10 am.
For security reasons, the number of people staying in the accommodation must not exceed the capacity of the accommodation. Additional tents are not allowed. Transfer and sub-lets: All accommodation rental is nominative and can in no case whatsoever be transferred or sub-let.
N.B: Rental accommodation are allocated without distinction and in the order in which the bookings are registered. Bivouac nature can in no case guarantee that a pitch or accommodation requested by a camper will be allocated to them, except if pre-selection have been checked. Nonetheless, in the case of force majeure, Bivouac nature reserves the right to modify the allocation of rental accommodation.
Additional activities: Any free or paid activity mentioned in our brochure, on our website or in an email can, under certain circumstances, be modified or cancelled on your arrival at the site.
Prices and taxes: The prices in our marketing brochure are in Euros, inclusive of VAT at the rates in effect at the time of printing. Any changes to rates as well as to the taxes applied to your stay, at the date of invoicing, could affect the price of your stay.
Minors unaccompanied by their parents will not be accepted on the campsites.
Accepted methods of payment: The payment for your holiday can be made by credit card, by transfer bank, by holiday vouchers (sent by registered post with acknowledgement of receipt), by cash in euros, up to 30 days prior to your arrival on the campsite. For the reservations on www.bivouac-nature.com: On booking, the deposit or the total cost of the stay must be made by transfer bank.
Payment conditions: Reservations only become effective after confirmation by our reservation service and payment by the customer of a deposit and booking fee (amounts detailed in the marketing brochure and on the website).
Payment for a stay in Rental accommodation: The balance of your stay should be paid, without further reminder from us, 30 days prior to the intended date of arrival in the accommodation or on the day of arrival if you have not booked in advance.
Payment of the balance: in the event that the balance due is not fully paid on the agreed date, Bivouac nature has the right to consider that the customer has cancelled the reservation and retain the amount already paid.
For rental accommodation, a safety deposit is required on your arrival at the campsite, the amount of which is indicated in our price lists. You may be asked to pay this by cash or by print card. This sum will be returned to you in its totality on the day of your departure, following a satisfactory inventory of your accommodation when you check-out. If this is not the case, the security deposit shall be withheld. The customer will pay the costs of any damage above the amount of the deposit after the security deposit has been debited.
In the absence of a written message from the camper specifying that they have had to change the dates of their arrival, the accommodation will be considered available and unoccupied 24 hours after the intended arrival date specified in the rental contract, and the full payment of the services must still be made. No reduction will be given in the case of early departure from rental accommodation (see possibilities for refunds through cancellation insurance).
Cancellation on the part of Bivouac nature: the amount already paid will be refunded and in compensation the campsite will offer the client an equivalent holiday. Cancellation on the part of the customer: the customer should give the campsite written notice. If this is not the case, the customer will be required to pay the amount due in their contract.
Cancellation of a stay in rental accommodation: for all stays cancelled more than 30 days before the date of arrival, the deposit, booking fees and any payment of cancellation insurance shall be withheld by the campsite. Less than 30 days before the arrival or if the customer does not come to the campsite for their holiday, the total costs of the accommodation, booking fees and the costs of any cancellation insurance are considered due to the campsite and will be retained.
To obtain possible compensation, we suggest that you sign up for cancellation insurance or holiday interruption insurance at the time of booking.
In the case of cancellation for a reason covered by your insurance, this will allow you to obtain a partial or total refund on the cost of your stay, according to the conditions indicated in your insurance contract.
The campsite offers you optional Cancellation and Interruption insurance in your rental contract. Our partner Gritchen Affinity will refund all or part of the stay only to customers that have purchased Campez Couvert insurance. In case of cancellation, please notify the campsite of your cancellation as soon as an event occurs that prevents your departure, by letter or by email. If the claim is covered in the general conditions (available at www.campez-couvert.com or from the campsite), please notify the insurer within 48 hours and provide all the necessary information and supporting documents.
All campers must adhere to the internal regulations of the campsite and are liable to penalties that could include the termination of their contract.
Pets are not allowed in the campsite.
We accept no responsibility for the theft or damage of personal belongings on the campsite. Bivouac nature cannot be held liable for the theft or damage of campers’ personal belongings.
In these cases, some customers may have paid a different price for the same stay. The difference between the price actually paid and the special offer price will in no case be paid back to the customers who paid the higher amount. Discounts can in no case be combined with any other promotional offers.